Shipping Policy

Shipping Policy

Effective date: 17 August 2026

At Kodhai Nighties, we make every effort to process, pack and deliver orders safely and promptly.

Please review this Shipping Policy before completing your purchase.

1. Order Processing

Orders are processed quickly after they are confirmed.

  • Orders are generally processed within 24 hours of confirmation and successful payment, where applicable.

  • Orders are generally dispatched within 48 hours after processing.

  • Processing and dispatch times may be longer on Sundays, public holidays, promotional-sale days or during unusually high order volumes.

  • Orders containing products with different availability may require additional processing time.

You will receive an order or shipping confirmation through the contact details provided during checkout.

2. No Cancellation After Confirmation

Because orders are processed and packed quickly, we do not accept cancellation requests once an order has been booked or confirmed, even if the shipment has not yet been collected by the courier.

Please verify the following before placing your order:

  • Product;

  • Size;

  • Colour or print;

  • Quantity;

  • Delivery address;

  • Postal code;

  • Telephone number.

If Kodhai Nighties is unable to fulfil an order, we will contact the customer. Any applicable refund for an order cancelled by us will be processed according to our Cancellation, Return, Refund and Exchange Policy.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before the order is confirmed.

Shipping charges may vary depending on:

  • Delivery location;

  • Parcel weight or size;

  • Order value;

  • Selected delivery method;

  • Promotional offers.

Any free-shipping offer will apply only under the conditions stated with that offer.

4. Estimated Delivery Time

Our courier partners generally deliver orders within 7–10 working days after dispatch.

Delivery timelines are estimates and not guaranteed delivery dates.

A shipment may be delayed because of:

  • Remote or non-serviceable delivery locations;

  • Incorrect or incomplete addresses;

  • Customer unavailability;

  • Courier-network delays;

  • Weather conditions or natural events;

  • Public holidays;

  • Transport disruption;

  • Government restrictions;

  • High order volumes;

  • Other circumstances beyond our reasonable control.

Courier partners may deliver earlier than the estimated delivery date.

5. Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name;

  • House or building number;

  • Street and locality;

  • City;

  • State;

  • Correct postal code;

  • Reachable telephone number.

Kodhai Nighties is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer.

6. Address Changes

Because orders are processed quickly, we cannot guarantee an address change after an order is confirmed.

If you notice an error, contact us immediately. We will try to assist only if the parcel has not been packed, dispatched or handed to the courier.

Once dispatched, the delivery address generally cannot be changed by Kodhai Nighties.

7. Shipment Tracking

Where tracking is available, tracking details will be shared through email, SMS, WhatsApp or another contact method provided with the order.

Tracking information may take some time to update after the parcel is collected.

Customers are responsible for monitoring tracking updates and remaining available for delivery calls or attempts.

8. Delivery Attempts and Undelivered Parcels

Courier partners may attempt delivery according to their operating procedures.

A parcel may be returned to us if:

  • The address is incorrect or incomplete;

  • The customer cannot be contacted;

  • Delivery is repeatedly unsuccessful;

  • The customer refuses delivery;

  • The location is not serviceable.

If a parcel is returned for a reason attributable to the customer, the customer must pay the applicable re-shipping charge before the order is dispatched again.

Refusing delivery does not cancel the order or create eligibility for a refund where the refusal is based on change of mind, incorrect size selection or personal preference.

9. Damaged or Tampered Parcel

Please inspect the outer parcel before accepting delivery.

If the parcel is visibly opened, severely damaged or tampered with:

  • Do not accept the parcel where reasonably possible;

  • Take clear photographs or a short video of its condition;

  • Inform the delivery representative;

  • Contact Kodhai Nighties immediately.

Do not reject a parcel solely because the outer courier cover has minor marks that do not affect the sealed inner package or product.

10. Wrong, Missing or Damaged Product

Please record a clear, continuous parcel-opening video without pauses or cuts. The video should show:

  • The sealed outer parcel;

  • The shipping label;

  • The complete opening process;

  • All products received;

  • Any visible damage, incorrect item or missing product.

Contact us within 24 hours of delivery and provide:

  • Order number;

  • Parcel-opening video;

  • Clear product photographs;

  • Photograph of the product tag;

  • Copy or photograph of the bill;

  • Description of the issue.

The parcel-opening video helps us verify courier damage, incorrect products and missing-item claims. Where a video is not reasonably available, we may review other credible evidence. Nothing in this requirement removes rights or remedies that cannot be excluded under applicable consumer law.

Verified damaged, defective, missing or incorrect products will be handled according to our Cancellation, Return, Refund and Exchange Policy.

11. Shipment Marked Delivered but Not Received

If tracking shows “Delivered” but you have not received the parcel:

  • Check with family members, neighbours, security staff or reception;

  • Confirm that the delivery address was correct;

  • Contact the courier partner where tracking details permit;

  • Contact Kodhai Nighties within 24 hours of the delivery update.

We will raise an enquiry with the courier partner. Investigation and resolution time will depend on the courier’s process.

12. Lost or Delayed Shipments

If tracking has not updated for an unusual period or the estimated delivery period has passed, contact us with your order number.

We will coordinate with the courier partner and provide available information.

A refund or replacement for a shipment confirmed as lost will be handled according to applicable law and our Cancellation, Return, Refund and Exchange Policy.

13. Exchange Shipping

Exchange shipping is governed by our Cancellation, Return, Refund and Exchange Policy.

For a voluntary exchange:

  • Kodhai Nighties does not provide return pickup;

  • The customer must send the unused product back through a trackable courier;

  • The customer must pay the return courier charge;

  • The customer must pay the shipping charge for dispatching the replacement;

  • The original product tag and bill must be returned;

  • The replacement is sent only after inspection and payment of applicable shipping charges.

Different arrangements apply where Kodhai Nighties verifies that an incorrect, damaged or defective product was supplied.

14. Contact Us

For shipping and delivery assistance:

Kodhai Nighties
 No. 1, 2nd Main Road
 Nanganallur
 Chennai – 600061

Call: 9884080185
 WhatsApp: 9092680185
 Email: kodhaifashions@gmail.com

Please include your name, order number and tracking number when contacting us.