Privacy Policy

Privacy Policy

Effective date: 17 August 2026

Kodhai Nighties respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

  • Visit or shop through our website;

  • Purchase from our physical store;

  • Contact us by phone, email, WhatsApp or social media;

  • Submit an enquiry or booking;

  • Interact with us through exhibitions, pop-ups or other sales channels.

For the purpose of this Privacy Policy, “Kodhai Nighties,” “we,” “us” and “our” refer to Kodhai Nighties.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

  • Name;

  • Email address;

  • Telephone or mobile number;

  • Billing and delivery address;

  • Order details, including products, sizes and quantities;

  • Account information, if you create a customer account;

  • Payment status and transaction reference details;

  • Return, refund or exchange information;

  • Messages, product enquiries and other communications sent through our website, email, WhatsApp, telephone or social media;

  • Marketing preferences and consent choices;

  • Any other information you voluntarily provide.

Information Collected Automatically

When you visit our website, Shopify and our authorised service providers may automatically collect technical and usage information, including:

  • Internet Protocol address;

  • Browser and device type;

  • Operating system;

  • Cookie and device identifiers;

  • Pages viewed and links selected;

  • Products viewed, searched for or added to the cart;

  • Approximate location derived from the IP address;

  • Date, time and duration of visits;

  • Referral source and interactions with our website.

Payment Information

Payments are processed securely by third-party payment providers. Kodhai Nighties does not directly access or store complete debit-card, credit-card, UPI or payment-account credentials.

Payment providers may collect and process payment information according to their own terms and privacy policies.

2. How We Collect Information

We may collect personal information:

  • Directly from you during checkout, booking or enquiry;

  • Through contact forms, customer accounts or newsletter sign-ups;

  • Through telephone, WhatsApp, email or social-media communications;

  • During purchases at our store, exhibitions or pop-ups;

  • Automatically through cookies, pixels and similar technologies;

  • From Shopify and authorised apps connected to our store;

  • From payment providers, courier partners and other service providers involved in completing your order.

3. How We Use Your Information

We may use personal information to:

  • Process, confirm and deliver orders;

  • Verify payments and provide transaction updates;

  • Arrange shipping, delivery, returns, exchanges or refunds;

  • Communicate about product availability, sizes and bookings;

  • Respond to questions, requests and complaints;

  • Provide customer service and order support;

  • Maintain customer accounts and order records;

  • Detect, investigate and prevent fraud, misuse or security incidents;

  • Operate, maintain and improve our website;

  • Understand how customers use our website and collections;

  • Personalise the shopping experience where permitted;

  • Send promotional messages where consent has been provided or where otherwise permitted by law;

  • Maintain tax, accounting and business records;

  • Comply with legal obligations and enforce our policies;

  • Protect the rights, safety and property of our customers, business and service providers.

We will collect and use only the information reasonably necessary for the stated purpose.

4. Order Communications and Marketing

When you provide your phone number, email address or delivery details to place an order, request information or make a booking, we may use those details to complete the requested service.

This may include order confirmations, payment updates, delivery communication, product-availability responses and return or refund assistance.

Providing contact information for an order or enquiry does not automatically mean that you agree to receive unrelated promotional messages.

Where consent is required, promotional emails, calls, SMS messages or WhatsApp communications will be sent only after an appropriate choice or consent has been obtained.

You may stop promotional communication at any time by:

  • Using an unsubscribe option where available;

  • Replying “STOP” or requesting removal;

  • Calling us at 9884080185; or

  • Emailing kodhaifashions@gmail.com.

Withdrawing marketing consent will not affect necessary communications relating to an existing order, delivery, return, refund or legal obligation.

5. Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to display products, accept orders and operate our online store.

When you browse our website or complete a transaction, Shopify may process personal information such as contact details, device information, browsing activity, order information and payment-related information.

Shopify processes information according to its own privacy practices. You can review the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

Depending on our Shopify settings and enabled services, Shopify may also support analytics, fraud prevention, personalisation, advertising and other store functions.

Where available, customers may manage certain Shopify privacy choices through the store’s cookie-preference controls or Shopify’s privacy portal:

https://privacy.shopify.com

6. Cookies and Similar Technologies

We, Shopify and authorised service providers may use cookies, pixels and similar technologies.

These technologies may be used for:

  • Essential website and checkout functions;

  • Shopping-cart and customer-account operation;

  • Security and fraud prevention;

  • Remembering preferences;

  • Website performance and analytics;

  • Understanding product and page interactions;

  • Personalisation;

  • Marketing and advertising, where enabled and permitted.

Essential cookies are required for the website and checkout to function properly. Disabling them may prevent certain parts of the store from working.

Non-essential cookies and tracking technologies are used according to applicable requirements and the consent choices available through our cookie banner or preference controls.

You can also control certain cookies through your browser settings. Browser settings may not control every cookie or similar technology used by apps or third-party services.

7. How We Share Information

We may disclose personal information only where reasonably necessary to operate our store, fulfil orders or meet legal obligations.

Recipients may include:

  • Shopify and Shopify-connected applications;

  • Payment gateways and payment processors;

  • Courier, delivery and logistics providers;

  • Website hosting, security and fraud-prevention providers;

  • Customer-support and communication providers;

  • Email, SMS, WhatsApp, social-media and marketing platforms;

  • Analytics and advertising providers, where enabled;

  • Professional advisers, accountants, auditors or legal representatives;

  • Government authorities, regulators, courts or law-enforcement agencies where required;

  • A buyer, successor or relevant party in connection with a merger, acquisition, restructuring or transfer of the business.

Service providers are expected to use information only as necessary to provide their services, subject to their contractual and legal obligations.

8. Third-Party Services

Third-party providers may process personal information according to their own privacy policies.

Payment providers, courier partners, Shopify applications, WhatsApp, social-media services and other platforms may operate independently from Kodhai Nighties. We recommend reviewing their privacy policies before using their services.

Some providers may operate or store information outside India. Personal information may therefore be processed in other jurisdictions, subject to applicable law and appropriate safeguards.

9. Third-Party Links

Our website or communications may contain links to websites, applications or services operated by other organisations.

We are not responsible for the content, security or privacy practices of third-party services. When you leave our website, the third party’s privacy policy applies.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • The duration of our relationship with you;

  • Completion of an order, return, exchange or refund;

  • Customer-service and dispute-resolution requirements;

  • Fraud prevention and website security;

  • Tax, accounting and recordkeeping obligations;

  • Legal claims or regulatory requirements;

  • Consent and marketing preferences.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

11. Security

We take reasonable administrative, technical and organisational precautions to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Our website, Shopify, payment providers and other service providers use security measures appropriate to their respective services.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should keep account passwords and verification codes confidential and notify us if they suspect unauthorised use.

Where required by applicable law, we will take appropriate steps to respond to a personal-data breach and notify affected individuals or authorities.

12. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

  • Request information about the personal data we hold and how it is used;

  • Request access to your personal data;

  • Correct inaccurate or misleading information;

  • Complete incomplete information;

  • Update outdated information;

  • Request deletion or erasure of information that is no longer required;

  • Withdraw consent where processing is based on consent;

  • Change your marketing preferences;

  • Raise a question or grievance about our handling of personal information;

  • Nominate another eligible person to exercise applicable rights in the event of death or incapacity;

  • Complain to the relevant data-protection authority where permitted by law.

Some requests may be restricted where information must be retained to complete an order, comply with tax or accounting requirements, prevent fraud, resolve disputes or meet another legal obligation.

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

13. Withdrawal of Consent

Where we rely on consent, you may withdraw it at any time using the contact details in this policy.

Withdrawal will not affect processing already completed before the withdrawal. It may also not prevent processing required to:

  • Complete an order already placed;

  • Deliver purchased products;

  • Process a return, exchange or refund;

  • Maintain legally required records;

  • Prevent fraud or protect legal rights.

We will make reasonable efforts to ensure that withdrawing consent is as straightforward as giving it.

14. Children’s Privacy

Our store and products are intended for adults. We do not knowingly collect personal information directly from children under 18 for marketing or customer-account purposes without appropriate parent or guardian involvement.

If we learn that a child’s personal information has been collected without appropriate authorisation, we will take reasonable steps to delete or restrict it, subject to applicable law.

A parent or lawful guardian who believes that a child has provided personal information may contact us using the details below.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business practices;

  • Shopify settings or installed applications;

  • Payment or delivery providers;

  • Technology and security practices;

  • Legal or regulatory requirements.

The revised policy will be posted on our website with an updated effective date. Where required, we may provide additional notice of significant changes.

If Kodhai Nighties is acquired, merged, restructured or transferred, personal information may be transferred to the successor or new owner as permitted by law.

16. Questions, Requests and Complaints

For questions, privacy requests, corrections, deletion requests or complaints, contact our Privacy and Grievance Contact:

Kodhai Nighties
 No. 1, 2nd Main Road
 Nanganallur
 Chennai – 600061

Phone: 9884080185
 WhatsApp Bookings and Customer Support: 9092680185
 Email: kodhaifashions@gmail.com

Please include enough information for us to understand and verify your request. Do not send passwords, OTPs or complete payment-card details by email, telephone or WhatsApp.