Refund Policy

Cancellation, Return, Refund and Exchange Policy

Effective date: 17 August 2026

Please read this policy carefully before placing your order.

Important Policy Summary

• Orders cannot be cancelled once they are confirmed.

• We do not accept returns or provide refunds for change of mind, incorrect size selection or personal preference.

• Eligible products can be exchanged if the request is submitted within 24 hours of delivery.

• We do not provide return pickup for voluntary exchanges.

• The customer must arrange and pay for return shipping.

• The customer must also pay the shipping charge for sending the replacement product.

• Products must be unused, unwashed and returned with the original product tag and bill.

Mandatory remedies for verified damaged, defective, incorrect or materially misdescribed products are explained separately below.

1. No Order Cancellation

Kodhai Nighties begins processing and packing orders quickly after they are confirmed. Therefore, we do not accept cancellation requests once an order has been booked or confirmed, even if it has not yet been dispatched.

This includes cancellation requests made because of:

• Change of mind;

• Incorrect size or colour selected by the customer;

• Duplicate order placed by the customer;

• Change in delivery plans;

• Product no longer being required;

• Any other personal reason.

Please check the product, size, colour, quantity, delivery address and contact number carefully before completing your order.

If Kodhai Nighties is unable to fulfil an order because the product is unavailable or for another reason attributable to us, we will contact the customer. Any payment collected for an order cancelled by us will be refunded through the applicable payment method.

2. No Returns or Refunds for Change of Mind

Once an order is confirmed, we do not accept product returns or provide cash refunds for:

• Change of mind;

• Incorrect size ordered by the customer;

• Colour or print preference;

• Personal fitting preference;

• Product no longer being required;

• Delay caused by the customer providing an incorrect or incomplete address;

• Refusal to accept delivery;

• Any other reason unrelated to a verified product defect or fulfilment error.

Where eligible, the customer may request an exchange only according to the conditions below.

Refusing a parcel at delivery does not automatically cancel the order or create a right to a refund.

3. Exchange Request Window

An exchange request must be submitted within 24 hours of delivery.

Requests submitted after 24 hours will not be accepted for a voluntary size, colour or preference exchange.

Contact us with your order number:

Email: kodhaifashions@gmail.com
 WhatsApp: 9092680185
 Call: 9884080185

Do not return any product before receiving exchange approval and return instructions from Kodhai Nighties.

4. Conditions for Exchange

A product is eligible for exchange only when all the following conditions are met:

• The request was submitted within 24 hours of delivery;

• The product is completely unused and unworn;

• The product has not been washed, ironed or altered;

• The product is free from stains, perfume, body odour, makeup and signs of use;

• The original product tag and labels remain attached;

• The original bill or proof of purchase is included;

• The original packaging is returned in usable condition;

• Any QR or authentication label is untampered, where applicable;

• All accessories, components and complimentary gifts are returned;

• The product is securely packed to prevent damage during transit.

All returned products are inspected before an exchange is approved.

5. How to Request an Exchange

Step 1: Contact Us

Contact us within 24 hours of delivery through email or WhatsApp.

Step 2: Send the Required Details

Provide:

• Customer name;

• Order number;

• Product name or product code;

• Size received;

• Required replacement size or product;

• Reason for the exchange;

• Clear photograph of the product;

• Clear photograph of the product tag;

• Photograph or copy of the bill.

Step 3: Receive Approval

We will review the request and confirm whether the product is eligible.

Do not send the parcel until we provide exchange approval and return instructions.

Step 4: Send the Product

After approval, the customer must securely pack and send the product through a reliable, trackable courier.

Kodhai Nighties does not provide return pickup for voluntary exchanges.

6. Exchange Shipping Charges

For all voluntary exchanges:

• The customer must arrange and pay the return courier charge;

• The return courier charge will not be reimbursed;

• The customer must pay the applicable shipping charge for dispatching the replacement product;

• The replacement will be dispatched only after the returned product passes inspection and the exchange shipping charge is paid.

Kodhai Nighties is not responsible for a customer-return parcel that is lost, delayed or damaged before it reaches us. We strongly recommend using a trackable courier and retaining the receipt.

These customer-paid shipping conditions do not apply where we have verified that the original product was damaged, defective or incorrect when delivered.

7. Replacement Availability

All exchanges are subject to stock availability.

If the same product or requested size is unavailable, the customer may select another available product of equal or higher value.

If the replacement product costs more, the customer must pay the price difference before dispatch.

No cash refund will be provided for a voluntary exchange. Customers should therefore select a replacement of equal or higher value.

Promotional discounts applied to the original order may not apply to the replacement product unless the same offer remains active.

8. Products Not Eligible for Exchange

Exchange will not be accepted when:

• The request is made after 24 hours of delivery;

• The product has been used, worn, washed, ironed or altered;

• The product is damaged because of misuse, overuse or improper care;

• The original product tag or label has been removed;

• The bill or proof of purchase is not provided;

• The product contains stains, odour, makeup or signs of wear;

• The original packaging is missing or badly damaged;

• A QR or authentication label has been tampered with;

• All supplied components or complimentary gifts are not returned;

• The product was clearly marked “Final Sale” or “No Exchange” before purchase;

• A promotional campaign expressly stated that exchange was unavailable.

9. Combo Offers and Gift Items

Products purchased as part of a combo offer, bundle or gift set are not eligible for voluntary exchange when the promotion was clearly marked “No Exchange.”

Where a combo exchange is approved, the complete combo must be returned. Individual items from a combo cannot ordinarily be exchanged separately.

Complimentary gifts cannot be exchanged separately.

If the main product is accepted for exchange, any free gift supplied with it must also be returned unused, with its original packaging and tag.

10. Partial Exchange of a Regular Order

If an order contains multiple regular products, an exchange may be requested for an individual eligible product.

The selected product must be returned in full with its product tag, bill, packaging and any complimentary item supplied specifically with it.

Combo and bundle products may need to be returned as a complete set.

11. Damaged, Defective or Incorrect Products

The no-return and no-refund rules for change of mind do not remove remedies available for a product that is:

• Damaged when delivered;

• Defective;

• Incorrectly supplied;

• Missing from the parcel;

• Spurious; or

• Materially different from its website description.

Contact us as soon as possible with your order number and clear photographs of the product, tag, bill and outer parcel.

After verification, we will provide an appropriate remedy, which may include:

• Replacement with the correct product;

• Exchange for another available product;

• Refund where a suitable replacement cannot be provided or where required by applicable law;

• Another remedy required under applicable consumer law.

For a verified damaged, defective or incorrect product attributable to Kodhai Nighties, the customer will not be required to bear the reasonable return and replacement shipping cost.

Damage caused after delivery through use, washing, alteration, improper handling or failure to follow wash-care instructions is not treated as a manufacturing defect.

12. Inspection of Returned Products

Receiving a returned parcel does not automatically guarantee an exchange.

We will inspect the product to confirm that:

• It is the product originally supplied;

• It is unused, unwashed and unaltered;

• The product tag and labels are intact;

• The bill or proof of purchase is included;

• The original packaging and accessories are present;

• The product meets all exchange conditions.

If the product does not pass inspection, the exchange will be declined.

The customer may be required to pay the shipping charge to have an ineligible product sent back.

13. Refunds in Exceptional Cases

Refunds are not offered for voluntary cancellation, return, size issues or change of mind.

A refund may be issued only when:

• Kodhai Nighties cancels an order that cannot be fulfilled;

• A verified damaged, defective or incorrect product cannot be suitably replaced;

• A refund is required under applicable law.

Approved refunds will be initiated through the original payment method wherever possible.

For an approved cash-on-delivery refund, we may request bank-account or UPI details through an authorised communication channel.

Never send passwords, PINs, complete card details or OTPs.

14. Contact Information

For exchange or product-related assistance:

Kodhai Nighties
 No. 1, 2nd Main Road
 Nanganallur
 Chennai – 600061

Call: 9884080185
 WhatsApp: 9092680185
 Email: kodhaifashions@gmail.com

Please include your name, order number and complete details of your request.