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CANCELLATION AND EXCHANGE POLICY

Cancellation Policy

Cancellation before shipment :

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to us on [email protected] or WhatsApp us on 9884080185 .

A basic cancellation charge will be applied for cancellations before shipping

Exchange Policy

How do I exchange an item purchased on kodhainighties?

kodhainighties offers its customers an ’Easy Exchange Policy,' wherein you can raise an exchange request of a product within 24 hours of receiving the order. We also accept partial exchange of products

  • Step 1: Contact our Customer Support team via email ( [email protected] ) within 24 hours of receiving the order or on WhatsApp 9884080185.
  • Step 2: Provide us with your order ID details and your request to exchange your order. Kindly email/WhatsApp an image of the product and the invoice for our reference.
  • Step 3: Return Shipping Charges will not be provided for exchange. It is a customer's responsibility to return us the unused products. 

Which are the items that cannot be returned/exchanged?

Exchange will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
  • QR code is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If a request is initiated after 24 hours of receiving the order
  • Free product provided by kodhainighties
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. All Combo orders or Gift items are not eligible for return or exchange. For any clarification, please feel free to contact our customer care.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I exchange part of my order?

Yes. A exchange can be created at item level and if you have ordered multiple items, you can initiate a exchange for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

Please contact us for the refund process on [email protected] or 9884080185 .